Our centres will be open again safely from 2nd December. We look forward to welcoming you soon!

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    Temporarily closed as from 5th November 2020

    From the 5th November we will be closed

    It’s unfortunate that once again, on government instruction, that we are obligated to temporarily close all Oldham Active Centres

    Coronavirus (Covid-19) Important Information for Customers

    We hope you are safe and well and taking care in these challenging times. In light of the current levels of Covid-19, it’s unfortunate that once again, on government instruction, that we are obligated to temporarily close all Oldham Active Leisure Centres at the end of Wednesday 4th November 2020.

    I’m sure you will agree that since we reopened our facilities on the 25th of July, the service delivered has been safe and enjoyable and we have been delighted with the reactions of our teams and customers. The feedback received from our customers across all our facilities and services has been truly fantastic and has reinforced that what we are doing is right and safe. Whilst we fully believe as a business we are progressing in the right direction and gradually expanding the service, the news that the national rise in Covid-19 and the subsequent government action ties our hands and we must temporarily close.

    Over the next few days we will be contacting our customers individually via email, however the latest information can be found below:

    Customer Information

    Information for Oldham Active Fitness members

    As an Oldham Active Health and Fitness member we will automatically freeze your membership and you do not need to do anything further;

    Please note; If you are a Direct Debit customer, when we reopen and reinstate your membership, we will ensure the closure period is discounted from your next payment. You will not lose any day’s membership.

    • If you have a Direct Debit, your payment will be suspended and no payments taken until the facilities re-open.
    • If your Direct Debit normally goes out of your bank on the 1st of the month (or next working day i.e. 2nd November) a payment will have been processed for November as we could not freeze in time. Upon reopening we will ensure you receive the next month with no further payment. All future payments are frozen until we reopen, we anticipate this to be at the start of December 2020 in line with the PMs announcement. 
    • If you have an annual, pre-paid membership it will be automatically extended to cover the closure period once we re-open.

    With the news and notice given, I’m sure you can imagine our teams have been and will continue to be working non-stop and we thank you for your patience and understanding. Over this period our capacity is reduced, the volume of enquiries that are coming in through our communication channels is unprecedented and as such we ask that you do bear with us. We urge any enquiries to be directed to us via email rather than the phones info@ocll.co.uk

    We are extremely grateful for the fact that a number of our customers choose to continue to pay their membership fees in recognition of the fact that it helps us over the period of uncertainty. We have taken the decision to use these voluntary contributions from members towards ensuring a fair level of financial support for our staff who’s income would otherwise not be supported by government funding.

    If you do wish to make a contribution to support our workers please respond back to our email at info@ocll.co.uk and we will liaise with you about how much you would be willing to contribute.

    To every single one of you, a final message to stay safe, healthy and active – we are sure this is temporary and we are looking forward to reopening our doors again very soon. Again, we will have a variety of classes and activity online so stay tuned to the website and social media platforms.

    Information for Oldham Active customers with swimming lesson and sport course subscriptions

    As a customer that has a junior activity lesson subscription for swimming lessons/trampolining/gymnastics/sports we have automatically frozen your subscription and you do not need to do anything further.

    Please note; If you are a Direct Debit customer, when we reopen and reinstate your membership, we will ensure the closure period is calculated and discounted from your next payment. You will not lose any day’s from your subscription/membership.

    • If you have a Direct Debit, your payment will be suspended and no payments taken until the facilities re-open.
    • If your Direct Debit normally goes out of your bank on the 1st of the month (or next working day i.e. 2nd November) a payment will have been processed for November as we could not freeze in time. Upon reopening we will ensure you receive the next month with no further payment. All future payments are frozen until we reopen, we anticipate this to be at the start of December 2020 in line with the PMs announcement. 
    • If you have a pre-paid subscription it will be automatically extended and credited to cover the closure period once we re-open.

    With the news and notice given, I’m sure you can imagine our teams have been working non-stop and we thank you for your patience and understanding. Over this period our capacity is reduced, the volume of enquiries that are coming in through our communication channels is unprecedented and as such we ask that you do bear with us. We urge any enquiries to be directed to us via email rather than the phones swimlessons@ocll.co.uk

    We are extremely grateful for the fact that a number of our customers who choose to pay their fees in recognition of the fact that it helps us over the period of uncertainty. We have taken the decision to use these voluntary contributions from members towards ensuring a fair level of financial support for our staff who’s income would otherwise not be supported by government funding.

    If you do wish to make a contribution to support our workers please respond back to our email at info@ocll.co.uk and we will liaise with you about how much you would be willing to contribute.

    To every single one of you, a final message to stay safe, healthy and active – we are sure this is temporary and we are looking forward to reopening our doors again very soon. Again, we will have a variety of classes and activity online so stay tuned to the website and social media platforms.

    Information for Oldham Active Card ‘pay and play’ customers

    As an Active Card customer, you may have upcoming bookings due that have been paid for which you now will not be able to access.

    If this is the case please choose one of the following options;

    • Take no action and we will take it that you wish to wave your fee. We are extremely grateful for the fact that a number of our customers are happy and to waive fees in recognition of the fact that it helps us over the period of uncertainty. We have taken the decision to use these voluntary contributions from members towards ensuring a fair level of financial support for our staff who’s income would otherwise not be supported by government funding.
    • If you would like us to credit your account, so the activity can be enjoyed once we reopen at no further charge please email us info@ocll.co.uk indicating this is your preferred choice. The credit(s) will be placed on your account for the value of the booked session(s) and be there ready waiting for when we reopen.

    With the news and notice given, I’m sure you can imagine our teams have been working non-stop and we thank you for your patience and understanding. Over this period our capacity is reduced, the volume of enquiries that are coming in through our communication channels is unprecedented and as such we ask that you do bear with us. We urge any enquiries to be directed to us via email rather than the phones info@ocll.co.uk

    To every single one of you, a final message to stay safe, healthy and active – we are sure this is temporary and we are looking forward to reopening our doors again very soon. Again, we will have a variety of classes and activity online so stay tuned to the website and social media platforms.

    For information and advice regarding the Coronavirus please refer to following:
    NHS website  Government Website

    Published 1st November 2020

    We will update this page as things change 

    With the news and notice given, I’m sure you can imagine our teams have been and will continue to be working non-stop and we thank you for your patience and understanding. Over this period our capacity is reduced, the volume of enquiries that are coming in through our communication channels is unprecedented and as such we ask that you do bear with us. We urge any enquiries to be directed to us via email rather than the phones. If you would like more information please contact us >>

    Get in Touch

    Please contact us using the form below and send us a message.
    Alternatively you can telephone our Contact Team on 0161 207 7000. We look forward to hearing from you.

    **Please note this form is for general enquiries only and should not be used for membership cancellations or freezes, please email info@ocll.co.uk**

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