Our centres are temporarily closed in line with Government regulations.
Whilst we fully believe we are offering a safe service, the news of the new national lockdown is a shame, but we need to protect our community, as such we must temporarily close our centres until restrictions are lifted.
We have been encouraged by the number of people that have visited us over the past few weeks to exercise and stay fit, thank you to you all for coming back to us to stay active. One highlight form the past few weeks has been the outdoor class offer, which have been hugely attended and enjoyed by the community. Im sure you will agree the service we deliver has been safe and enjoyable and this has been shown through the reactions of our teams and customers and the great deal of positive feedback we receive.
For all customers with a membership/subscription, we will automatically freeze it and you do not need to do anything further;
Please note; If you are a Direct Debit customer, when we reopen and reinstate your membership, we will ensure the closure period is discounted from your next payment. You will not lose any day’s membership.
If you have a Direct Debit, your payment will be suspended and no payments taken until the facilities re-open.
If you have reinstated your membership or have a swimming lesson subscription and your Direct Debit normally goes out of your bank on the 1st of the month (or next working day i.e. 2nd January), a payment will have been processed for January as we cannot suspend in time. Upon reopening we will ensure you receive the next month with no further payment. All future payments are frozen until we reopen.
If you have an annual, pre-paid membership it will be automatically extended to cover the closure period once we re-open.
The volume of enquiries that come in through our communication channels once again are larger than normal as such we ask that you do bear with us. We urge any enquiries to be directed to us via email rather than the phones email@example.com.
To every single one of you, a final message to stay safe, healthy and that we are looking forward to reopening our doors again very soon.
The Oldham Active Team
Click below to find out more about guidance and changes to gym sessions at Oldham Active
Once your gym session is complete please exit the building promptly and safely, maintaining safe distancing.
Click below to view guidance for your next swim visit, including information on swimming lesson spectators
Once your pool session is complete please exit the building promptly and safely, maintaining safe distancing.
Click below to find out information for your next class session at Oldham Active
By cancelling in advance you’ll be giving other customers an opportunity to enjoy your session and keep fit and healthy. Thank you for your understanding and consideration.
Opening times are the same. However all sessions need to be booked online, through the app or via the contact team.
Yes. We are limiting the number of people in the gym at the same time, class sizes have reduced or classes may have been moved to larger areas of the centre to enable more people to safely join. We also have restricted numbers in the pool with maximum lane capacities to help keep everyone safe and to conform to government advice on social distancing measures.
We have also reduced the amount of sessions you can book, to ensure as many people as possible can enjoy our facilities. You will be able to book one, gym, class or pool session each day up to eight days in advance. However, if on the date of your visit there are additional sessions available you may book a second activity. Members will not be able to book more than two sessions per day.
Yes, all sessions will need to be pre-booked before you attend. If you are a member, you can book sessions using your login details on our online booking system through the website or app. Alternatively you can book over the phone by calling 0161 207 7000.
If you are not a member but have an Oldham Active card you can book sessions using your login details on our online booking system through the website or app. Alternatively you can book over the phone by calling 0161 207 7000.
If you are not a member and you do not have an Oldham Active card, you can either sign up to a membership or sign up to an Oldham Active card which is free until October 2020. Once you have signed up, you will be given login details and you will be able to book classes similar to the above.
Members can book sessions using your login details on our online booking system through the website or app. Alternatively you can book over the phone by calling 0161 207 7000.
Oldham Active card holders can book sessions using your login details on our online booking system through the website or app. Alternatively you can book over the phone by calling 0161 207 7000.
Non members or card holders can either sign up to a membership or sign up to an Oldham Active card which is free until October 2020. Once you have signed up, you will be given login details and you will be able to book classes similar to the above.
Sessions are various lengths but in general lane swimming is a minimum of 45 minutes, gym sessions are 75 minutes and exercise classes are specific to the type of class. Head to the timetables to see details for each activity.
If you wish to apply for a free freeze to your membership please email us at firstname.lastname@example.org. Please provide the First and Last name, Date of Birth and postcode for the account to be frozen also please state the duration, either 1 or 2 months that you want the freeze to be applied for. Following the freeze your membership will automatically be reinstated.
For information on our current membership options please check our memberships page
Yes, we have simplified our membership options so it is easier for more people to stay active and enjoy our facilities. Please visit our memberships page for more information
Yes, but where possible we ask you to shower at home.
No – in line with guidance and the rationale they can spread germs we have turned or removed the hairdryers.
Please utilise the lockers.
Yes, but only for takeaway with a limited menu. Vending machines are also in use.
Yes bottle feeds are on, but mouth taps are switched off. As such we advise you to bring your own water.
If there is capacity in the team to do this then maybe (concierge should not tour) and we will not be offering trial sessions at the moment in time.
Access and usage will be reviewed and amended where appropriate
Customer turns up to go into the gym at 11am and asks if there is space on the evening 6pm pump class – concierge says ‘yes’ and tells the customer they can book it on the app or, if quiet, at reception.
Customer turns up to do a HIIT class 6:30pm and swipes in at reception and asks if the pool is free, the next session for the pool starts at 7:15pm – 8:15pm, the receptionist sees they have only booked the one session and then informs them ‘yes’ they can attend any time FROM 7:15pm after they have done their Yoga.
Customer at home in the morning books a gym session for that day at 5pm and a swim at 7:15pm – this is fine
Customer finishes a Zumba class at 6pm and comes out and wants to book a spin that starts at 6:15pm that her friend is doing, if reception/concierge is quiet they can book them in and they can go in or the customer can jump on the app and book themselves.
The sessions booked on that day have had up to 8 days for customers to book so the spaces are not in demand and we should let people take advantage of them on the day.
There are also scenarios when you are permitted to remove a face covering:
More information can be found here
Please click below to view our latest risk assessments
Please contact us using the form below and send us a message.
Alternatively you can telephone our Contact Team on 0161 207 7000. We look forward to hearing from you.