Our centres are temporarily closed in line with Government regulations.

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    Our centres are temporarily closed

    In line with the national lockdown which is currently in place in England, we are obligated to temporarily close all Oldham Active Leisure Centres and services.

     

     

    Whilst we fully believe we are offering a safe service, the news of the new national lockdown is a shame, but we need to protect our community, as such we must temporarily close our centres until restrictions are lifted. 

    We have been encouraged by the number of people that have visited us over the past few weeks to exercise and stay fit, thank you to you all for coming back to us to stay active. One highlight form the past few weeks has been the outdoor class offer, which have been hugely attended and enjoyed by the community. Im sure you will agree the service we deliver has been safe and enjoyable and this has been shown through the reactions of our teams and customers and the great deal of positive feedback we receive.

    For all customers with a membership/subscription, we will automatically freeze it and you do not need to do anything further;

    Please note; If you are a Direct Debit customer, when we reopen and reinstate your membership, we will ensure the closure period is discounted from your next payment. You will not lose any day’s membership.

    If you have a Direct Debit, your payment will be suspended and no payments taken until the facilities re-open.

    If you have reinstated your membership or have a swimming lesson subscription and your Direct Debit normally goes out of your bank on the 1st of the month (or next working day i.e. 2nd January), a payment will have been processed for January as we cannot suspend in time. Upon reopening we will ensure you receive the next month with no further payment. All future payments are frozen until we reopen.

    If you have an annual, pre-paid membership it will be automatically extended to cover the closure period once we re-open.

    The volume of enquiries that come in through our communication channels once again are  larger than normal as such we ask that you do bear with us. We urge any enquiries to be directed to us via email rather than the phones info@ocll.co.uk.

    To every single one of you, a final message to stay safe, healthy and that we are looking forward to reopening our doors again very soon.  

    The Oldham Active Team

    When we reopen, we kindly ask all customers to observe the following guidelines when visiting

    Social Distancing
     
    Please respect the Government’s social distancing guidance and stay apart.
    Hand Washing Regime
     
    Please wash your hands before use of the equipment & facilities. Wash your hands regularly for 20 seconds using soap and water.
    Contactless Payments
     
    Avoid cash payments. Book and pay for activities online or using the app. Where necessary please use contactless payments in centre.
    Sanitiser Stations
     
    Across our facilities we have installed hand sanitiser stations so you can keep your hands clean at regular intervals.
    Cleaning
     
    In some areas of the centre, we have installed cleaning stations. To keep equipment clean for everyone, please use these stations to wipe down equipment before and after use.
    Clothing
     
    Where possible please arrive dressed in your workout clothes to allow less traffic in changing areas.
     
    Bring a water bottle as the water fountains will be limited use.
     
    To use any session, you will need to book first. All sessions can be booked online, through our app or by calling 0161 207 7000.
     

    Stay connected from home on social media

     

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    Gym Icon

    Gym visit guidelines

    Click below to find out more about guidance and changes to gym sessions at Oldham Active

    Guidance for your next gym session

    • Book in advance for all gym sessions. Entry will be managed by the fitness instructor on shift.
    • Please respect the Government’s social distancing guidance and stay apart.
    • If you feel unwell or have been in contact with somebody else that may have Coronavirus, do not use the gym.
    • Please wash your hands before use of the equipment and facilities. Wash your hands regularly for 20 seconds using soap and water.
    • We have programmed allocated gym sessions throughout the day with set time limits. Gym sessions are limited to one session per customer a day. However, if on the date of your visit there are additional sessions available you may book a second activity.
    • Please use the cleaning stations to wipe down equipment before and after use.
    • We have set time limits on cardiovascular equipment to allow everyone to enjoy their visit and prevent queues.
    • Keep free weights and benches within their designated areas and replace equipment after using it.

    Once your gym session is complete please exit the building promptly and safely, maintaining safe distancing.

     

    Swim Icon

    Pool visit guidelines

    Click below to view guidance for your next swim visit, including information on swimming lesson spectators

    Guidance for your next swim session

      • Book in advance for all swimming sessions. Please arrive promptly for swimming lessons. Entry to the pool and the session will be managed by a lifeguard.

     

    • Please respect the Government’s social distancing guidance and stay apart.
    • If you feel unwell or have been in contact with somebody else that may have Coronavirus, do not use the pool.
    • Please wash your hands before use of the equipment & facilities. Wash your hands regularly for 20 seconds using soap and water.
    • Please honour the maximum lane capacities in the pool. If a lane is full please use another.
    • We have programmed allocated pool sessions throughout the day with set time limits. Swim sessions are limited to one session per customer a day. For swimming lessons we are restricting one adult to accompany the junior for their lesson.
    • There will be limited pool equipment available, only use the equipment that the lifeguards state are in use.
    • Hairdryers have been put out of use to reduce the spreading of germs.
    • You may use lockers and showers, but where possible please shower at home.

    Once your pool session is complete please exit the building promptly and safely, maintaining safe distancing.

     

    Class Icon

    Outdoor Class visit guidelines

    Click below to find out information for your next class session at Oldham Active

    Guidance for your next class session

    • Book in advance for all classes.
    • Please respect the Government’s social distancing guidance and stay apart.
    • If you feel unwell or have been in contact with somebody else that may have Coronavirus, do not attend any classes.
    • Please wash your hands before use of any equipment & facilities.
    • Please only use the equipment the class instructor states that you need. Please bring your own exercise mat if you own one, making sure that it has been cleaned.
    • If you are attending a spinning class, select the bike you wish to use and remain on it for the duration of the class.

     

     

    Frequently Asked Questions

    Do I need to cancel if I can’t attend?

    By cancelling in advance you’ll be giving other customers an opportunity to enjoy your session and keep fit and healthy. Thank you for your understanding and consideration.

    Have opening times changed?

    Opening times are the same. However all sessions need to be booked online, through the app or via the contact team.

    Are you restricting numbers in activity sessions?

    Yes. We are limiting the number of people in the gym at the same time, class sizes have reduced or classes may have been moved to larger areas of the centre to enable more people to safely join. We also have restricted numbers in the pool with maximum lane capacities to help keep everyone safe and to conform to government advice on social distancing measures.

    We have also reduced the amount of sessions you can book, to ensure as many people as possible can enjoy our facilities. You will be able to book one, gym, class or pool session each day up to eight days in advance. However, if on the date of your visit there are additional sessions available you may book a second activity. Members will not be able to book more than two sessions per day.

    Will I need to book to attend a session?

    Yes, all sessions will need to be pre-booked before you attend. If you are a member, you can book sessions using your login details on our online booking system through the website or app. Alternatively you can book over the phone by calling 0161 207 7000.

    If you are not a member but have an Oldham Active card you can book sessions using your login details on our online booking system through the website or app. Alternatively you can book over the phone by calling 0161 207 7000. 

    If you are not a member and you do not have an Oldham Active card, you can either sign up to a membership or sign up to an Oldham Active card which is free until October 2020. Once you have signed up, you will be given login details and you will be able to book classes similar to the above.

    How do I book a session?

    Members can book sessions using your login details on our online booking system through the website or app. Alternatively you can book over the phone by calling 0161 207 7000.

    Oldham Active card holders can book sessions using your login details on our online booking system through the website or app. Alternatively you can book over the phone by calling 0161 207 7000. 

    Non members or card holders can either sign up to a membership or sign up to an Oldham Active card which is free until October 2020. Once you have signed up, you will be given login details and you will be able to book classes similar to the above.

    How long will my session last?

    Sessions are various lengths but in general lane swimming is a minimum of 45 minutes, gym sessions are 75 minutes and exercise classes are specific to the type of class. Head to the timetables to see details for each activity.

    Can I freeze my membership?

    If you wish to apply for a free freeze to your membership please email us at info@ocll.co.uk. Please provide the First and Last name, Date of Birth and postcode for the account to be frozen also please state the duration, either 1 or 2 months that you want the freeze to be applied for. Following the freeze your membership will automatically be reinstated.

    What membership options do you have?

    For information on our current membership options please check our memberships page

    Can I still sign up to a membership if I am a new member or my old membership has lapsed

    Yes, we have simplified our membership options so it is easier for more people to stay active and enjoy our facilities. Please visit our memberships page for more information 

    Can I use the showers and lockers?

    Yes, but where possible we ask you to shower at home.

    Can I use the hairdryers?

    No – in line with guidance and the rationale they can spread germs we have turned or removed the hairdryers.

    Do I have to use the lockers, or can I take my belongings onto poolside?

    Please utilise the lockers.

    Is the cafe open?

    Yes, but only for takeaway with a limited menu. Vending machines are also in use.

    Are water fountains working?

    Yes bottle feeds are on, but mouth taps are switched off. As such we advise you to bring your own water.

    Can I have a tour/trial session?

    If there is capacity in the team to do this then maybe (concierge should not tour) and we will not be offering trial sessions at the moment in time.

    Are you temperature checking?

    No

    Can I book more than 1 session per day?

    Yes. People with an active card or membership can book 7 (8 for premium) days in advance for 1 Gym or Exercise Class (including Aquacise/Aqua Aerobics) and 1 swimming session. On the day of the activity a customer can book up to 2 sessions where space permits. (maximum 2 sessions per day).

    Access and usage will be reviewed and amended where appropriate

    Scenarios  

    Customer turns up to go into the gym at 11am and asks if there is space on the evening 6pm pump class – concierge says ‘yes’ and tells the customer they can book it on the app or, if quiet, at reception.

    Customer turns up to do a HIIT class 6:30pm and swipes in at reception and asks if the pool is free, the next session for the pool starts at 7:15pm – 8:15pm, the receptionist sees they have only booked the one session and then informs them ‘yes’ they can attend any time FROM 7:15pm after they have done their Yoga. 

    Customer at home in the morning books a gym session for that day at 5pm and a swim at 7:15pm – this is fine

    Customer finishes a Zumba class at 6pm and comes out and wants to book a spin that starts at 6:15pm that her friend is doing, if reception/concierge is quiet they can book them in and they can go in or the customer can jump on the app and book themselves. 

    The sessions booked on that day have had up to 8 days for customers to book so the spaces are not in demand and we should let people take advantage of them on the day.

    When will the restrictions be lifted?

    Restrictions will be lifted on government advice

    Do I have to queue to enter the building?

    We are kindly asking members to please allow time for potential queues

    Do I need to arrive earlier for my booked session?

    Entrance access will be controlled, please allow time for potential queues.

    If a member breaches guidelines what should I do?

    If another member breaches the guidelines please report this to a member of staff

    I am over 70, am I allowed to still attend?

    Yes

    I usually workout with a friend, can I still do this?

    Yes

    Can I pay cash for the sessions?

    Yes, but we need to encourage card and contactless payments. This can only be for future booking payments

    Do I need to wear a face covering?

    Yes. In support of the recent Oldham-wide measures to reduce Covid-19 transmission, it is now required that, where able, you must wear a face covering before and after your activity. More information can be found here

    Who is excluded from wearing face coverings?

    This includes, but is not limited to:

    • Children under the age of 11 (Public Health England do not recommended face coverings for children under the age of 3 for health and safety reasons)
    • people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
    • employees of indoor settings (or people acting on their behalf, such as someone leading part of a prayer service) or transport workers – although employers may consider their use where appropriate and where other mitigations are not in place, in line with COVID-19 Secure guidelines
    • police officers and other emergency workers, given that this may interfere with their ability to serve the public
    • where putting on, wearing or removing a face covering will cause you severe distress
    • if you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate
    • to avoid harm or injury, or the risk of harm or injury, to yourself or others – including if it would negatively impact on your ability to exercise or participate in a strenuous activity

    There are also scenarios when you are permitted to remove a face covering:

    • if asked to do so by staff for identification
    • in order to take medication
    • if you are undertaking exercise or an activity and it would negatively impact your ability to do so
    • if you are an elite sports person, professional dancer or referee acting in the course of your employment

    More information can be found here

     

     

    Please click below to view our latest risk assessments

    Areas    |    Fitness Activities    |    Sporting Activities    |    Wetside    |    People

    Get in Touch

    Please contact us using the form below and send us a message.
    Alternatively you can telephone our Contact Team on 0161 207 7000. We look forward to hearing from you.

    **Please note this form is for general enquiries only and should not be used for membership cancellations or freezes, please email info@ocll.co.uk**

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