We are aware that as a new or existing member you may have a few questions that need answering, here you will find our most Frequently Asked Questions and answers.


Using the leisure centres

Where is my nearest Oldham Active Centre? 

You can find your nearest Oldham Active Centre by visiting our Centres page which includes each centre’s address and Google maps to help you find directions. 

What are your opening times? 

Each Oldham Active Centre has their own opening times, visit our Centres page and chose your centre, the opening times will be at the bottom of the page.

How can I become a member? 

You can become a member by visiting your nearest Oldham Active Centre or by simply joining online

Can I have a look around the facilities before I join? 

Of course! You can book a tour at your preferred Oldham Active Centre with one of our friendly and helpful staff at a day and time to suit you by calling 0161 207 7000

What is included in my membership? 

At Oldham Active, we pride ourselves on offering the largest range of leisure facilities and activities in the Oldham area, all at fantastic value for money! You can enjoy unlimited use of 5 swimming pools across our leisure centres, a choice of over 150 exercise classes per week, sauna and steam facilities and much more! 

Which membership is right for me?

We offer two main membership types; Active Plus and Active Premium. To find out more on what each membership offers including pricing, member benefits and discounts, visit our Membership page.

How can I book my gym induction? 

A gym induction is required before you can use our facilities. Our highly qualified and friendly instructor will show you how to use all of the equipment. Your induction is also an opportunity for you to ask questions and set some personal goals.You can book your induction by visiting your nearest Oldham Active Centres or by calling 0161 207 7000.

How do I book an exercise class? 

As our classes are hugely popular, we do advise that you book in advance to guarantee your place. You can book here via our online booking system! Alternatively you can book at reception or by calling 0161 207 7000

What do I need to wear to exercise? 

In the gym or classes, you can wear anything you feel comfortable in that is not too loose, but no jeans. Remember to wear appropriate footwear such as trainers or pumps with a good grip on the sole.


Memberships, subscriptions and Pay & Play

Where are my membership terms and conditions

An up to date version of your terms and conditions are available on the web site here 

If I make a booking and can’t attend what should I do?

If you are unable to attend a booking you need to cancel it as a minimum 2 hours before the activity starts.

As detailed in our terms and conditions https://oclactive.co.uk/membership-terms-and-conditions/ in section 2.2 we have a process to manage those people that book exercise classes and then do not turn up or cancel the session. When this happens, it can be frustrating for other customers that may have been unable to book a slot and the space goes unused. A Class Dishonour has been introduced and will mean if a customer books and fails to attend a class, and email notification will be sent outlining the infringement. In the future, as per the terms and conditions, we may introduce charges and the removal of booking rights until the charges are paid.

If you are a member and booking classes, please ensure you record your attendance when you arrive and if you are unable to attend then please make sure you cancel the booking (as a minimum of 2 hours before the activity starts).

As a fitness member, can I bring guests to sporting activities like badminton as part of my membership?

Yes – if you have a membership that includes sporting activities like racquet sports or bowls, you can bring non-member guests with you. Each will be required to pay a guest fee. For details on the fees head to our pay and play price page

How do I suspend my membership?

Please refer to your membership Terms and Conditions here 

How do I cancel my my membership?

Please refer to your membership Terms and Conditions here for information on cancelling your membership. To apply for a cancellation complete our online cancellation request here

Where can I find the casual Pay and Play Prices?

All our casual pay and play prices can be viewed here

Why has the active card been removed?

One of the main changes we have made this year is to remove the active card. In the past we had two tiers of pricing with the ‘Standard’ pricing and our ‘Active Card’. With the majority of customers now needing to register and book activities we have removed the active card and simplified and harmonised the prices to Standard and Concessions (Concessionary prices provide a discount on the standard prices for those groups that are eligible i.e 65+).


running on treadmill


Latest News

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Get in Touch

Please contact us using the form below and send us a message.
Alternatively you can telephone our Contact Team on 0161 207 7000. We look forward to hearing from you.

**Please note this form is for general enquiries only and should not be used for membership cancellations or freezes, please email info@ocll.co.uk**

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