We are aware that as a new or existing member you may have a few questions that need answering, here you will find our most Frequently Asked Questions and answers.
Using the leisure centres
Where is my nearest Oldham Active Centre?
What are your opening times?
How can I become a member?
Can I have a look around the facilities before I join?
What is included in my membership?
Which membership is right for me?
How can I book my gym induction?
How do I book an exercise class?
What do I need to wear to exercise?
Memberships, subscriptions and Pay & Play
Where are my membership terms and conditions
An up to date version of your terms and conditions are available on the web site here
If I make a booking and can’t attend what should I do?
If you are unable to attend a booking you need to cancel it as a minimum 2 hours before the activity starts.
As detailed in our terms and conditions https://oclactive.co.uk/membership-terms-and-conditions/ in section 2.2 we have a process to manage those people that book exercise classes and then do not turn up or cancel the session. When this happens, it can be frustrating for other customers that may have been unable to book a slot and the space goes unused. A Class Dishonour has been introduced and will mean if a customer books and fails to attend a class, and email notification will be sent outlining the infringement. In the future, as per the terms and conditions, we may introduce charges and the removal of booking rights until the charges are paid.
If you are a member and booking classes, please ensure you record your attendance when you arrive and if you are unable to attend then please make sure you cancel the booking (as a minimum of 2 hours before the activity starts).
As a fitness member, can I bring guests to sporting activities like badminton as part of my membership?
Yes – if you have a membership that includes sporting activities like racquet sports or bowls, you can bring non-member guests with you. Each will be required to pay a guest fee. For details on the fees head to our pay and play price page
How do I suspend my membership?
Please refer to your membership Terms and Conditions here
How do I cancel my my membership?
Where can I find the casual Pay and Play Prices?
All our casual pay and play prices can be viewed here
Why has the active card been removed?
One of the main changes we have made this year is to remove the active card. In the past we had two tiers of pricing with the ‘Standard’ pricing and our ‘Active Card’. With the majority of customers now needing to register and book activities we have removed the active card and simplified and harmonised the prices to Standard and Concessions (Concessionary prices provide a discount on the standard prices for those groups that are eligible i.e 65+).