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Experience Oldham Active

Vacancies

View the latest career opportunities at Oldham Community Leisure below:

Customer Contact Team Representative

 

Location: Chadderton Wellbeing Centre, Burnley Street, Chadderton, Ol9 0JW
Hours: 37 hours and 45 minutes on average per week
Salary: 19,000 per annum and will rise incrementally to £20,117 pro-rata, based on 40 hours
Job description & person Specification: 015 – Customer Contact Team Representative

Oldham Community Leisure Limited (OCLL) is looking for experienced leisure professionals to join the Customer Service Team.

The Customer Service Team Representatives will be the interface between OCLL and the customer, acting as a company’s first point of contact and advising the customer on our range of products and services.

The Customer Service Team will be predominantly office based at Chadderton Wellbeing Centre and will encompass a range of Customer-oriented tasks, including handling complaints about a product or service, handling enquiries and bookings, inputting data, social media management, administrative duties and providing customers with information. The team will work to resolve all customer issues within a single contact, where possible, and be proactive in their approach to up-sell and promote our products wherever possible.From time to time, the Customer Service Team will also be expected to support and participate in outreach events in the wider community.The successful applicant should hold an NVQ Level 2 in a related area, plus have excellent customer care, communication skills and work with enthusiasm and a “can do” attitude.

The rate of pay for the role is Band 6, points 17 – 19, which equates to a maximum of £19,000 per annum and will rise incrementally to £20,117 (pro-rata, based on 40 hrs). This is a consolidated rate of pay and covers all hours worked. The hours of work available are as follows:

Week 1

Day

Start

Finish

Total Hours

Location

Sunday

Day Off

Day Off

 

 

Monday

7.30am

4.00pm

8

CWC

Tuesday

7.30am

5.30pm

9.5

CWC

Wednesday

7.30am

4.00pm

8

CWC

Thursday

12.00pm

9.00pm

8.5

CWC

Friday

9.00am

4.30pm

7

CWC

Saturday

Day Off

Day Off

 

 

Week 2

Day

Start

Finish

Total Hours

Location

Sunday

Day Off

Day Off

 

 

Monday

7.30am

4.00pm

8

CWC

Tuesday

7.30am

5.30pm

9.5

CWC

Wednesday

7.30am

4.00pm

8

CWC

Thursday

12.00pm

9.00pm

8.5

CWC

Friday

8.30am

5.00pm

8

CWC

Saturday

Day Off

Day Off

 

 

Week 3, 4

Day

Start

Finish

Total Hours

Location

Sunday

Day Off

Day Off

 

 

Monday

7.30am

4.00pm

8

CWC

Tuesday

7.30am

5.30pm

9.5

CWC

Wednesday

7.30am

4.00pm

8

CWC

Thursday

12.00pm

9.00pm

8.5

CWC

Friday

Day Off

Day Off

 

 

Saturday

Day Off

Day Off

 

 

The Customer Service Team will work on a 4 week rota system, which will cover a range of hours including evenings and weekends. The Customer Service Team will be expected to work a share of the rota, including unsocial hours. As part of OCL’s total reward package there is a generous holiday entitlement which is over and above the statutory minimum, a pension scheme into which the company contributes, you will be provided with any training required to undertake your job role. Also offered is free parking, use of the facilities and discounts at the cafeteria.

If after reading above you feel that you have what it takes and want to join a great team, apply below.  The closing date for receipt of applications is Sunday 24th of November 2019. OCL are an equal opportunities employer and welcome applications from all.

Apply Now

Leisure Centre Apprentice

 

Location:  Across all OCL sites 
Hours: Minimum 30 hours per week 
Salary: Apprentice Minimum Wage
Job description & Person Specification:  Click Here…

Our team need you. We are looking to recruit 10 Apprentices, who will commence after this academic year starting in Summer 2020 working at various OCL facilities including Chadderton, Failsworth, Oldham, Royton and Saddleworth. This is a great opportunity to earn whilst you learn, gaining a host of leisure related qualifications which can put you on your way to a fantastic career within this exciting and fast paced industry.

OCL are looking for superb team members who should have exceptional customer care skills and an infectious enthusiasm to provide the best possible standards of service to the Oldham community. We are looking for individuals who are representative of our local community and the customers who use our facilities.

The Trust’s mission is “A Community More Active, More Often”, and working in a customer facing role our Apprentices are key to this. The role of the Apprentice is to support the everyday running of the facility, ensuring that the best possible service is provided to each and every one of our customers.

The training provided may include First Aid at Work, Gym Instruction, Health and Safety, Manual Handling, Pool Lifeguard, Swim Teaching and Pool Plant Operations.  Individuals will be supported to achieve a National Vocational Qualification at Level 2 or 3, relevant key skills and also undergo in-house training.

There are currently various hours available and where possible there is flexibility to work around individual’s commitments and hours which will be discussed at interview. Hours may include evening and weekend work. The rate of pay for the role is the Apprentice Minimum Wage, however there is the opportunity to pick up additional hours on a casual basis which are paid up to £8.21 per hour.

The role of Apprentice will occasionally require flexibility to work across various units and the place of work may be varied from time to time.

The Pool Lifeguard qualification is a requirement of the role and therefore will require successful candidates to be a good level of swimming ability.

As part of OCL’s total reward package there is a generous holiday entitlement which is over and above the statutory minimum, a pension scheme into which the company contributes, you will be provided with full uniform and any equipment required to undertake your job role. Also offered is free parking, use of the facilities and discounts at the cafeteria. OCL take pride in being an excellent employer of excellent staff.

If after reading above you feel that you have what it takes and want to join a great team, apply below.  The closing date for receipt of applications is Sunday, 31st of May 2020. OCL are an equal opportunities employer and welcome applications from all. A DBS check is a requirement of the role.

Apply Now

Casual Leisure Attendant

 

Location: Various Sites
Hours: Various hours
Rate Of pay: Dependent on age ranging from £7.06 to £8.21 per hour
Job description/ Person Specification Click Here…

Do you have what it takes to be part of the team and to provide a first class customer service across sports centres in the OCL group?

With new facilities and continued growth in existing sites it will be hectic and the expectations for high standards are always there – if this still appeals to you and you are looking to prove your skills as a leisure professional we want to hear from you.

Applications are invited from individuals who are responsible for all aspects of the operation of the centre, and to ensure that the operating procedures, policies and standards are achieved effectively with emphasis on customer care.

The role of the Leisure Attendant is to undertake pool supervision, the safe erection and dismantling of sports equipment, dealing with customers, cash handling, reception duties, cleaning and housekeeping and general control of facilities and activities to a high level of customer satisfaction. You will oversee the general safety of the public and the facilities.

Casual Leisure Attendants are required to hold a current STA Pool Lifeguard qualification and a DBS check will be a requirement of the role.

As part of OCL’s total reward package there is a a pension scheme into which the company contributes, you will be provided with full uniform and any equipment required to undertake your job role. Also offered is free parking, use of the facilities and discounts at the cafeteria. OCL take pride in being an excellent employer of excellent staff.

For casual employees the hours of work are varied and worked on an ad-hoc basis, usually covering holidays, sickness and vacant hours. There is no guarantee of regular hours but flexibility will allow increased opportunities.

If you have what it takes and want to join a great team, please apply online below.  OCL are an equal opportunities employer and welcome applications from all.

Apply Now

Casual Swim Teacher / Casual Assistant Swim Teacher  

 

Location: Various Sites
Hours: Various hours
Rate Of pay: Assistant Swim Teacher : under 21 £7.58. The rate of pay for age 21-24 is :  £7.70 and over 25 is  £8.21. The rate of pay for  Swim Teacher is : £10.91
Job description/ Person Specification

010 – Assistant Swimming Teacher

011 – Swimming Teacher

Do you have what it takes to be part of the team and to provide a first class customer service across swimming lessons within the OCL group?

Due to the hours available and the training provided, this role would be particularly suitable for those wanting to work on a part time basis around other commitments such as college, university, child care or other work commitments. Full training will be provided, commitment and the right attitude is all you require.

There are two roles available, Assistant where you will be in the water supporting participants and a teacher from the side of the pool, this is ideal for new and inexperienced teachers to gain experience. Teachers are on the side of the pool and will lead the lesson, this will require a higher level qualification but full support can be given to achieve this. The rate of pay for a contracted Assistant is £7.58 per hour for under 21’s. For those aged 21-24 is £7.70 and 25and over  £8.21. The rate of pay for a Teacher is £10.91 per hour.

A requirement for the role is to hold a current STA or ASA Swim Teacher qualification as well as an STA Safety Award for Teachers (SAT) or STA Pool Lifeguard (PLG) qualification. You will also be required to attend training for one and a half hours on a monthly basis in order to keep this qualification current and two quarterly CPD’s which will also be available throughout the year.

Working for the company is hectic and the expectations for high standards are always there – but the reward of teaching both children and adults to swim and seeing their progress will be fantastic.If this still appeals to you and you are looking to prove your skills as a swimming professional we want to hear from you.

Applications are invited from individuals who will be responsible for delivering a graded, progressive learn to swim scheme that fits within the Sports Development Continuum and meets the needs of the people of Oldham. The main duties of the role will include instructing swimming lessons, organisation of the swim tuition programme as well as associated administrative tasks. Operating procedures, policies and standards are to be achieved effectively with an emphasis on health and safety and customer care.

If after reading above you feel that you have what it takes and want to join a great team, apply on line at www.oclactive.co.uk/vacancies .OCL are an equal opportunities employer and welcome applications from all. A DBS check is a requirement of the role.

Apply Now

 

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Get in Touch

Please contact us using the form below and send us a message.
Alternatively you can telephone our Contact Team on 0161 207 7000. We look forward to hearing from you.

**Please note this form is for general enquiries only and should not be used for membership cancellations or freezes, please email info@ocll.co.uk**

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