Class Booking Policy

From 15 April, we’re introducing a new missed booking policy to keep classes fair for everyone. If you miss or don’t cancel a booked session at least 2 hours in advance, you’ll receive a strike. Three strikes within 4 weeks will result in a 14-day pause on your booking rights.

How it works

1st Reminder email

You’ll receive a friendly reminder about your missed session

2nd Warning email

A formal warning is issued to your account

3rd Automatic Removal

3 missed bookings within a 4-week period suspends your booking rights for 14 days.

Applies to all bookable activities

Group exercise classes, sauna & steam, badminton, bowls and all other bookable sessions.

How to avoid a missed booking strike

✓ Check In: Failure to scan your membership card or swipe in at reception can result in a strike, even if you attended.

✓ Cancel Ahead: Cancel your booking at least 2 hours before your session.

✓ Exceptional circumstances: Speak to a member of our team if you have exceptional circumstances.

Questions?

Speak to a member of staff at your leisure centre. Thank you for helping us keep activities accessible for everyone.